Omnichannel Services – Cloud Server

After my previous videos, I’ve gotten a number of questions on how to actually set up omnichannel service in the cloud, and it will take a number of videos to answer that question. There are several options for setting up services in the cloud (e.g. www.apigeen.com, www.parse.com, etc), but in this first video, I will…

Common Types of Omnichannel Services

This is an overview of the most common types of omnichannel services, and in the video you find an overview figure that describes a typical omnichannel service architecture. It shows the devices, or channels, the touchpoints (e.g. apps or webs), the back-end (legacy) systems, and the services. The services are divided into three main tiers…

KISS: Return on Investment from Software Quality

This is about one of my favorite principles, KISS (Keep It Stupid Simple, which I think is a better variation of the classic Keep It Simple, Stupid), that truly applies to software development. After 25 years of developing software, I have concluded that of a given software artifact, like an app, about 20% is spent…